Customer Relationship Management CRM

A Customer Relationship Management system is more than a customer database that houses the contact details of your clients and suppliers. Most of today’s CRM systems also help you track customer sales from order to shipping with invoicing, purchase order and quotation facilities, as well as track support cases, business activities such as emails, meetings, phone calls and built in email marketing campaign management.

A CRM really is a one-stop-shop in terms of managing all communications and activities conducted with each customer. Hosted systems make your data available to anyone, anywhere at anytime. And when a staff member leaves, their individual history and knowledge of your customer accounts doesn’t leave with them.

At euler:design it we use Info@Hand internally, and now implement for our clients as well. We recommend Info@Hand as it can be integrated with your website and be customised to your personal needs. Learn more about the Info@Hand solution