Info at Hand CRM Solution

Instant business information - anywhere. info@hand is a comprehensive customer-centric business management system. Revolutionize information access throughout your business, and deliver these key business benefits...

The focus is to put an organization's core business information in the hands of those authorized to have it - anytime, anywhere. An integrated web-based application, this comprehensive customer centric business management system will revolutionize information access throughout your business.

CRM & Business Management Features

  
• Customer Relationship Management (CRM)
    Get a crystal-clear picture of performance in all customer-facing areas - sales, service, marketing, professional services, even shipping/receiving. Utilize the reporting features within info@hand to get an overall view of your business and identify areas that are performing and areas that aren't. Automate much of your sales process using the workflow manager and maximize your conversions.
  
  
• Accounting
    Prepare quotes quickly and easily, then convert them to sales orders or invoices. Enter purchase orders and bills and track incoming and outgoing payments against these. Combine these with a word class reporting system and you have a very powerful financial system.
  
  
• ERP
    The new ERP (Enterprise Resource Planning) features are second to none, combining sales orders, incoming and outgoing shipping and multi-warehouse inventory control with the extensive financial systems already in place within the system. Using these systems, your business can track an order from the enquiry stage right through to the ordering, invoicing and shipping. Print shipping documents directly from info@hand and transition seamlessly from one quotation to order to invoicing with the click of a button.
  
  
• eCommerce
    The info@hand eStore integrates seamlessly with the info@hand CRM, combining your online and offline business into a single system. When purchases are made online, the account information, invoices and payments are automatically stored in the CRM.
  
  
• Customer Service
    Need to more effectively track support cases? How about tracking products that you've sold and their support contracts? Track all of this information within the info@hand customer service modules. Cases can be created in the system and resolutions tracked. Combine this with the workflow module and notify customiers automatically when a case is updated. Combine this with the timesheet system and you have a support system that tracks information from sale to support to time tracking to invoicing for support.